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Error codes

Every one of these arrives in errorCode on the 400 response. 283 of them reach this API.

The platform emits 1310 distinct error codes across the six published APIs. 290 of them say something beyond their own name, and those are the ones listed here. The other 1020 arrive carrying only the identifier repeated back — no text, or text that restates the name — so this page leaves them out rather than padding itself with rows that answer nothing. A code you meet in a response and cannot find here is one of those. Descriptions the platform emits in Turkish were translated; where the export had already corrupted the text the translation was made by reading through the damage, and those nine are named in content/errors-translations.yaml.

Code	Meaning
02	Blocked emboss loan allocated card	The customer holds a card that is blocked for personalisation.
04	Debit card status is not active	The debit card is not active.
06	Product control loan allocated card	The card product on the application is not eligible, so no card was created.
07	Day control loan allocated card	Not enough time has passed since the previous loan card.
09	Active loan card master invalid status code	The applicant holds a chip loan card with an open limit, but its status is not normal, so a new application cannot be made.
10	Active loan allocated card renew	The applicant already holds an active chip loan card. It must be renewed rather than applied for again.
20	Invalid loan card status code	The loan card is not open.
21	Invalid loan card status code	The loan card is closed, so no virtual card can be created from it.
1101	Customer status have to be active	The customer must be active.
1102	Invalid customer type	The customer type is not valid.
1103	Card creation is failed	The card could not be created.
1104	Invalid card status	The card status does not allow a card to be created.
1105	Limit used currency code not found	No currency code was found for the limit.
1106	Statement period not found	No statement period matches the value supplied.
1107	Product not found	The product number was not found.
1108	Customer not found	The customer number was not found.
1109	Card profile set not found	No card profile set matches this product, customer type and segment.
1110	Customer delinquency status have to be normal	The customer's delinquency status must be normal.
1111	Invalid branch	The branch cannot transact.
1112	Branch not found	The branch was not found.
1113	Invalid card delivery type	The card delivery type is not valid.
1114	Invalid delivery branch code	The delivery branch code is not valid.
1115	Invalid delivery address type	The delivery address type is not valid.
1116	Delivery branch not found	The delivery branch was not found.
1117	Invalid card limit	The card limit is not valid.
1118	Customer has card of the same product	The customer already holds a card on this product.
1119	Main card shadow card number not found	The main card's shadow card number was not found.
1120	Main card ref number not found	No main card reference number is attached to that shadow card number.
1121	Max supplementary card count exceed	The annual virtual card allowance for this card has been used up.
1122	Supplementary card can not be created	A supplementary card cannot be created on this product.
1123	Expiry date exceed	The card has expired, so no virtual card can be created from it.
1124	Card product virtual card issue flag disable	This product does not issue virtual cards.
1125	Customer has a virtual card from the same main card	A virtual card is already attached to this card.
1126	Loyalty profile not found	No loyalty profile was found.
1127	Partner card type not found	The partner card type was not found.
1128	Generate card number failed	No card number could be generated for this BIN and product.
1129	Generate random Pin failed	The PIN could not be generated.
1130	Clear Pan not found	No clear PAN was found for the encrypted card number supplied.
1131	Emboss reason code error	The emboss reason code is not valid.
1132	Translate pan4 Pin failed	The PAN could not be translated for PIN generation.
1133	Card emboss master not found	No emboss record was found for that shadow card number.
1134	Pin send address not found	No address was found for the customer, so the PIN cannot be sent.
1135	Print Pin parameter not found	The PIN printing parameters were not found.
1136	Pin value null	No PIN was found.
1137	Pin not numeric	The PIN must be numeric.
1138	Pin length invalid	The PIN length is not valid.
1139	Invalid emboss branch code	The card's emboss branch was not found.
1140	Shadow card number is null	The shadow card number is empty.
1141	Card status is not active	The card is not active.
1142	Pin retry count limit exceed	The PIN retry limit has been reached.
1143	Certificate not found for this Bin	No certificate is held for this BIN.
1144	Expiry date very close	The card's expiry date is too close.
1145	Supp card profile set not found	No supplementary card profile set matches this product, customer type and segment.
1146	Virtual card not allowed for Pin ops	Virtual cards cannot be used in PIN operations.
1147	Invalid emboss branch code9997	The emboss branch cannot be head office or retail banking.
1148	Card icc detail not found	No card ICC record was found for that shadow card number and sequence number.
1152	Card icc not found	Card ICC record not found
1154	Card not found	The card was not found.
1157	Customer asset not found	No ownership record was found for the customer.
1158	Change card status failed	The card status could not be changed.
2106	Statement file count is zero	Statement file count zero
2107	Profit profile detail records not found	No profit profile detail was found for that penalty profile, currency and date.
2109	Customer address not found	No address was found for the customer.
2209	Installment order record flags are not valid	Installment order record flags not valid
2212	Product not found	The product was not found.
2213	Transaction code matrix parameters are null	Transaction code matrix parameters null
2216	Cannot be installment	This transaction cannot be paid in instalments.
2217	Trn installment summary not found	No summary was found for the instalment cash advance.
2234	Trn code matrix not found	The transaction code matrix entry was not found.
2238	Matrix must be payment type	The transaction code matrix entry must be a payment type.
2240	Card master financial not found	No financial record was found for that card reference number.
2241	Payment limit exceed	The payment exceeds the maximum payable amount for this card.
2242	Payment date must be set	A valid payment date must be supplied.
2244	Statement header min amount error	A miles advance needs a minimum spend on one of the last three statements.
2245	Statement date is not valid	The statement date supplied is not valid.
2417	Customer not found	The customer was not found.
2428	Profile limit exceed	The profile limit is not sufficient.
2431	Exisiting customer verify Pin channel	This channel is already defined for the customer.
2432	Existing citizenship number	That national identity number is already held by an active customer.
4001	Parameter not found	Parameter not found for
10102	Customer not found	The customer was not found.
10103	Main customer not found	The main customer was not found.
10108	Supplementary card can not be created	The product does not allow supplementary cards.
10109	Max virtual card count exceed	The maximum number of virtual cards has been reached.
10110	Max supplementary card count exceed	The maximum number of supplementary cards has been reached.
10111	Customer has card of the same product	The customer already holds an active card on this product.
10114	Customer age invalid	The customer's age does not meet the product's rules.
10116	Main customer status not active	The main customer is not active.
10118	No available product found	The product is not available to this customer.
10155	There must be one attached main account on card	Exactly one main account must be attached to the card.
10156	Attached main account on card cant be order account	The main account attached to a card cannot also be its standing-order account.
10157	There can be max ten attached account on card	A card takes at most ten accounts — one main and nine transfer accounts.
10158	There can be max three order account on card	A card takes at most three standing-order accounts.
10159	Account type is not valid	An account must be either a main account or a transfer account.
10160	Shadow card number cant be null	The shadow card number is empty.
10162	Customer limit exceeded	The customer limit has been exceeded.
10163	Profile limit exceeded	The profile limit has been exceeded.
10167	Cant attach shared account	A shared account cannot be attached.
10170	Card application info conflicted	Card application conflicted
10171	Too many card application	Card application more than one
10176	Security zone not found	The HSM zone was not found.
10177	Key profile not found	The key profile was not found.
10178	Key profile detail not found	The key profile detail was not found.
10179	Daily transaction not found	The transaction was not found.
10180	Daily transaction already reversed	The transaction has already been reversed.
10181	Daily transaction moved to current	The transaction has passed end of day and can no longer be reversed.
10182	Barcode not found for deliver	No barcode was found that is ready for delivery.
10183	Main card status invalid	The main card's status does not allow this.
10184	Active application exists	An active application already exists on this product.
10185	Cant attach shared account	A shared account cannot be attached.
10186	Cant attach foreign currency account	A foreign currency account cannot be attached.
10187	Customer limit exceeded	The customer limit has been exceeded.
10188	Profile limit exceeded	The profile limit has been exceeded.
10189	Cant attach more than one account	An agriculture card takes only one account.
10192	Agriculture card only main account	Agriculture card only main account attach
10194	Customer address not found	The customer's address was not found.
10195	Card already renewed	The card has already been renewed.
10196	Application type not replace	The application type is not a renewal.
10197	Customer has the same product	The customer already holds the product being created.
10198	Not no name product	The product is not an unnamed-card product.
10199	Customer status not active	The customer is not active.
10200	Application Id has invalid value	The application id is not valid.
10201	Create application failed	The application could not be created.
10202	Product is inactive	The product is active, so it cannot be changed.
10203	Product renewal disabled	Renewal is switched off for this product.
10204	Cannot pick customer address	The customer's address could not be determined.
10205	Customer has not any address	The customer holds no address at all.
10206	Max digital card count reached	The annual digital card allowance has been used up.
10207	Card reward not found	No reward summary was found.
10212	Limitation profile code not found	Card limitation profile code not found.
10213	Card product wallet not found	Card product wallet code not found.
10214	Card account not found	The account was not found.
10224	Restrict applicable products	The customer is under a restriction.
10225	Product has no virtual ability	The customer is under a restriction.
15001	Supplementary card statement period cannot be change	A supplementary card's statement period cannot be changed.
15002	Statement period cannot be change because of period change repeat month	The statement period was changed recently and cannot be changed again yet.
15003	Statement period cannot be change on statement date	The statement period cannot be changed on the statement date itself.
15004	Existing gsm number cannot be remove	An existing mobile number cannot be removed.
15005	Gsm number length should be ten	The mobile number must be ten digits.
15006	Deferring month count should be in valid range	The number of deferral months is outside the permitted range.
15007	Closed card statement period cannot be change	A closed card's statement period cannot be changed.
15008	Statement period is not different	The statement period selected is the one already in force.
15009	Delinquency status is not normal	The card is in periodic delinquency, so its statement period cannot be changed.
15010	Statement period changeable count exceeded	The statement period has been changed too many times in the recent window.
15012	Channel cannot be empty	A channel must be supplied.
15013	Only stolen or lost cards can renew	Only lost or stolen cards can be reissued this way.
15015	Generate application block script failed	GenerateApplicationBlockScriptFailed. scriptResponse.
15016	Address length is insufficient	The address is too short.
15017	Temporary address already used	The temporary card address is in use and cannot be deleted.
15019	Card alreadly has main account	Card alreadly has a main account
15020	Main card status not valid	A supplementary card cannot take this status while its main card is inactive.
15021	Closed cards installment deferring preferences cannot be change	Instalment and deferral preferences cannot be changed on a closed card.
15022	Indivisual supplementary cards installment deferring preferences cannot be change	Instalment and deferral preferences cannot be changed on an individual supplementary card.
15023	Agriculture card valor period cannot be change	The value date period cannot be changed on an agriculture supplementary card.
15024	Corporate main cards installment deferring preferences cannot be change	Instalment and deferral preferences cannot be changed on a corporate main card.
15025	Installment count should be in range min max installment count	The instalment count is outside the permitted range.
15026	Total installment count exceeded	The instalment count and deferral months together exceed the permitted total.
15027	Statement period tna restricted	The statement period cannot be changed while the card carries an instalment cash advance.
15100	File pattern not matched	The file structure did not match the expected pattern.
15101	Invalid path	The path is not valid.
15102	Job def not found	The job definition was not found.
15103	Pending job exists	The job is already running and cannot be started again until it finishes.
15105	File log not found	The file was not found.
15106	Unsupported job def type	The job type is not supported.
15107	Job not resumable	The job cannot be resumed.
15108	Job paused	Job durduruldu
15109	File already processed	The file has already been processed.
15110	Job pool not found	The job pool record was not found.
15111	Host def not found	The host record was not found.
22054	Statement header not found	The statement header was not found.
23172	Card information required	One of the fields shadowCardNumber, cardRefNumber, encryptedCardNumber, cardNumber must be filled.
23176	Card type does not found	Card type does not found (Onus fraud)
23179	Out installment report records does not found	Outgoing installment report records does not found
23183	Failed file use undo	The file was loaded with errors before. Undo it first.
23544	Failed file use undo	The file was loaded with errors before. Undo it first.
34010	Invalid linked card limit	A virtual card's limit cannot exceed the limit of the card it is linked to.
34053	Kmt failed	Key management response failed
34055	Card icc not found	Card ICC record not found
34100	Expiry date very close	Card expiry date is too close.
34101	Certificate not found for this Bin	Certificate does not exist for this BIN.
34113	Change customer limit failed	The customer limit could not be changed.
34114	Too many card found	More cards were found than expected.
34115	Card activation failed	The unnamed card could not be activated.
34116	Security zone not found	The security zone was not found.
34117	Key profile not found	The key profile was not found.
34118	Key profile detail not found	The key profile detail was not found.
34122	Card already renewed	The card has already been renewed.
34123	Not no name product	The product is not an unnamed-card product.
34124	Application not found	The application was not found.
34125	Application type not replace	The application type is not a renewal.
34126	Customer number mismatched	The customer number does not match the application.
34127	Application status invalid	The application status does not allow processing.
34128	Passed day count exceeded after card closed	More than seven days have passed since the card was closed, so it cannot be renewed.
34129	Product is inactive	The product is active, so it cannot be changed.
34130	Product renewal disabled	Renewal is switched off for this product.
34131	Customer has not any address	The customer holds no address at all.
34132	Cannot pick customer address	The customer's address could not be determined.
34133	Max digital card count reached	The annual digital card allowance has been used up.
34134	Restrict applicable products	The customer is under a restriction.
34135	No address info	No address is held for the customer.
34136	Un verified cell phone info	No verified mobile number is held for the customer.
34137	Card delinquency error	The main cardholder is in delinquency or collections.
34138	Dont change statement period	The statement period cannot be changed.
34139	Main card status invalid	The main card's status does not allow this.
36058	Daily transaction not found	The transaction was not found.
36059	Daily transaction already reversed	The transaction has already been reversed.
36060	Daily transaction moved to current	The transaction has moved into the current period and can no longer be reversed.
36061	Noinstallabledeferrabletransactionfoundfor utid	No deferral is available for this transaction.
36062	No transaction found to install	No transaction was found to carry out.
36063	Card not found for shadow card number	No card was found for that shadow card number.
36064	Installment order record Id null	The instalment order record id is empty, so the request failed.
36065	No records found for get product installment count	No instalment count is defined for the product.
36066	Customer status is not valid	The customer status is not valid.
36067	Individual loan products can not be installed	Individual loan products cannot be paid in instalments.
36068	Installment count value must between	The instalment count range supplied is not valid.
36069	No records found for get product installment rate	No instalment rate is defined for the product.
36070	Card reward not found	The reward details could not be read.
36072	Cash installment profile amount error	The amount requested is outside the permitted range.
36076	No record digital receipt by utid	No digital receipt was found for that transaction id.
40023	Failed file use undo	The file was loaded with errors before. Undo it first.
41056	Card information required	One of the fields shadowCardNumber, cardRefNumber, encryptedCardNumber, cardNumber must be filled.
41060	Bkm trn code not found	Bkm trn code not found not found.
54011	At least one wallet balance needed	At least one wallet balance needed, cant remove all wallet balances
54012	Invalid wallet	Wallet master valid flag is false
60008	Limit cannot be sent empty	A limit must be supplied.
71702	Invalid card type	Limit type invalid=
71703	Main customer not found	Customer not found
71722	Sup card limit could not be more than main card limit	Supplementary card limit could not be more than mainCardLimit.
71732	Limit cannot be more than customer available limit	The limit cannot exceed the customer's available limit.
71733	Limit cannot be more than main card available limit	The limit cannot exceed the main card's available limit.
71734	Limit cannot be more than related card available limit	The limit cannot exceed the linked card's available limit.
71735	Limit cannot be same	The new limit is the same as the current one.
71737	New limit cannot be zero	A limit update cannot set the limit to zero.
71738	New limit must be zero	A card status change must set the limit to zero.
71739	Lks notification flag	That limit has already been notified to LKS.
71741	Limit cannot be updated	The card was closed recently and the LKS notification is still outstanding. Try again in a day.
71742	Already closed	The record is already closed.
71745	Cannot decrease the limit in the limit increase	The limit increase service cannot decrease a limit.
71746	Cannot increase the limit in the limit decrease	The limit decrease service cannot increase a limit.
71747	Process end date cannot be less than start	The end date cannot fall before the start date.
71748	Limit cannot be sent empty	A limit must be supplied.
71749	Card status is not valid for limit increase	The card's status does not allow a limit increase.
71750	Card status is not valid for limit decrease	The card's status does not allow a limit decrease.
71751	Customer limit used not found	No limit usage record was found for the customer.
71752	Limit cannot decrease less than related card available limit	The card's limit cannot be dropped below the limit already in use.
71753	Customer limit cannot decrease less than customer available limit	The customer limit cannot be dropped below the limit already in use.
71754	Main card limit could not lower than card limit	A supplementary card's limit cannot exceed its main card's limit.
71755	Card product segment must be corporate	The product segment must be corporate.
71756	Card product segment must be individual	The product segment must be individual.
80101	Manuel added legal followup	The account was placed into legal collections manually.
80102	Customer not legal folloup	The customer is not in legal collections.
80103	Day15 old not legal followup	Collections older than fifteen days cannot be reversed.
80104	Main customer number not found	The main customer number was not found.
170001	Card status not available for activation	The card's status does not allow activation.
170002	Card already activated	The card has already been activated.
170003	Barcode not found	The barcode was not found.
170004	No find argument found	Not enough arguments were supplied to search on.
170005	Card master not found	The card master record was not found.
170006	Order not found	The order was not found.
170007	Product not found	The product was not found.
170008	Order status not available for generation	The order's status does not allow production.
170009	Generate card number failed	The card number could not be generated.
170010	Generate random Pin failed	The PIN could not be generated.
170011	Customer service failed	The customer service call failed.
170012	Certificate not found	No certificate is held for the card product.
170013	Expiry date too close	The expiry date is too close.
170014	Card number range not available	The card number range is not available.
170015	Range reached to end	The card number range has reached its last value.
170016	Range value inconsistent	The card number range is inconsistent.
170017	Pan length inconsistent	The card number length is inconsistent.
170018	Pan length not equal with Bin onus	The card number length does not match the BIN on-us records.
170019	Max try count exceeded	The maximum number of generation attempts has been reached.
170020	Final Pan empty	No PAN could be produced.
170021	Card status not available for deliver	The card's status does not allow delivery.
170022	Bin onus not found	The BIN on-us record was not found.
170023	Status change not permitted	That status transition is not permitted.
170024	No card found with main barcode	No card is linked to that main barcode.
170025	Undefined channel	The channel is not recognised.
170026	No candidate found	No suitable record was found.
170027	Forbidden tenant product exists	A product not permitted for this tenant is linked to that main barcode.
170028	Card status not available for personalize	The card's status does not allow personalisation.
170029	Card status change log not found	No status change record was found for the card.
4006205	Lks current limit file has active pending record	The current limit file already has an active pending record.