Collections and legal follow-up
Follow up arrears — delinquency state, collection detail and the legal process behind an unpaid balance.
getCardDelinquencyInfoByCustomerNumber
Retrieves the delinquency information of all cards for a given main customer number. Accepts GetCardDelinquencyInfoByCustomerNumberRequest with MainCustomerNumber. Returns GetCardDelinquencyInfoByCustomerNumberResponse containing DigitalCardLimit, CustomerLimit, DelinquencyStatus, DelinquencyDayCount, StatementRemainAmount, DelinquencyPeriod, NewDeficientPaymentCounter, DayCoutAfterLimitIncrease, and DayCoutAfterLimitDecrease.
Headers
evrst-ptrnidCorrelation id for this request. Echo it in your own logs to trace the call through the platform.
getCardDelinquencyInfoByCustomerNumber › Request Body
mainCustomerNumberMain Customer Number
getCardDelinquencyInfoByCustomerNumber › Responses
Success
digitalCardLimitDigital Card Limit
customerLimitCustomer Limit
delinquencyDayCountDelinquency Day Count
statementRemainAmountStatement Remain Amount
delinquencyPeriodDelinquency Period
newDeficientPaymentCounterNew Deficient Payment Counter
dayCoutAfterLimitIncreaseDay Cout After Limit Increase
dayCoutAfterLimitDecreaseDay Cout After Limit Decrease
delinquencyStatusDelinquency Status - [Optional]
createFollowUpByMainCustomerNumber
Creates a follow-up for a corporate customer using MainCustomerNumber. Validates customer exists and is corporate. Cancels active main cards (excluding supplementary and already bank-cancelled cards) by calling ChangeCardStatus on each. Finally, creates follow-up queue entry using MainCustomerNumber and Channel.
Headers
evrst-ptrnidCorrelation id for this request. Echo it in your own logs to trace the call through the platform.
createFollowUpByMainCustomerNumber › Request Body
mainCustomerNumberMain Customer Number
channelThree-digit channel code. Used for entitlement, limits and the audit trail. See the Channels page (sidebar, or from Get started) for the full code list.
createFollowUpByMainCustomerNumber › Responses
Success
addToLegalFollowUp
Adds a customer account to the legal follow-up queue, including business key and follow-up reason. Ensures validation of input parameters before invoking the legal management service.
Headers
evrst-ptrnidCorrelation id for this request. Echo it in your own logs to trace the call through the platform.
addToLegalFollowUp › Request Body
MainCustomerNumberMain Customer Number
FollowupReasonFollowup Reason
BusinessKeyBusiness Key - [Optional]
addToLegalFollowUp › Responses
Success
isSuccessIs Success
responseTimeResponse Time
errorCodeError Code - [Optional]
messageMessage - [Optional]