Collections and legal follow-up
Follow up arrears — delinquency state, collection detail and the legal process behind an unpaid balance.
Service that returns customer delinquency information
Retrieves the delinquency information of all cards for a given main customer number. Accepts GetCardDelinquencyInfoByCustomerNumberRequest with MainCustomerNumber. Returns GetCardDelinquencyInfoByCustomerNumberResponse containing DigitalCardLimit, CustomerLimit, DelinquencyStatus, DelinquencyDayCount, StatementRemainAmount, DelinquencyPeriod, NewDeficientPaymentCounter, DayCoutAfterLimitIncrease, and DayCoutAfterLimitDecrease.
Service that returns customer delinquency information › Request Body
mainCustomerNumberMain Customer Number - [Optional]
Service that returns customer delinquency information › Responses
Success
digitalCardLimitDigital Card Limit - [Optional]
customerLimitCustomer Limit - [Optional]
delinquencyDayCountDelinquency Day Count - [Optional]
statementRemainAmountStatement Remain Amount - [Optional]
delinquencyPeriodDelinquency Period - [Optional]
newDeficientPaymentCounterNew Deficient Payment Counter - [Optional]
dayCoutAfterLimitIncreaseDay Cout After Limit Increase - [Optional]
dayCoutAfterLimitDecreaseDay Cout After Limit Decrease - [Optional]
delinquencyStatusDelinquency Status - [Optional]
Service that closes customer cards based on customer number and forwards the customer to the Legal Follow-Up queue
Creates a follow-up for a corporate customer using MainCustomerNumber. Validates customer exists and is corporate. Cancels active main cards (excluding supplementary and already bank-cancelled cards) by calling ChangeCardStatus on each. Finally, creates follow-up queue entry using MainCustomerNumber and Channel.
Service that closes customer cards based on customer number and forwards the customer to the Legal Follow-Up queue › Request Body
mainCustomerNumberMain Customer Number - [Optional]
channelChannel - [Optional]
Service that closes customer cards based on customer number and forwards the customer to the Legal Follow-Up queue › Responses
Success
Service that marks the customer as Legal Follow-Up
Adds a customer account to the legal follow-up queue, including business key and follow-up reason. Ensures validation of input parameters before invoking the legal management service.
Service that marks the customer as Legal Follow-Up › Request Body
MainCustomerNumberMain Customer Number - [Optional]
FollowupReasonFollowup Reason - [Optional]
BusinessKeyBusiness Key - [Optional]
Service that marks the customer as Legal Follow-Up › Responses
Success
isSuccessIs Success - [Optional]
responseTimeResponse Time - [Optional]
errorCodeError Code - [Optional]
messageMessage - [Optional]