Disputes and chargebacks

Creates a dispute case for a card using provided card info, case type, dispute date, reason, and explanation. Maps optional dispute case details (UTID, currency, amount) and DMS references. Calls _bkmBatchService.CreateDisputeCase and returns CaseNumber and list of DisputeTransaction details including DisputeTransactionId and UTID.

Cancels a dispute case by calling the internal BKM batch service with CaseNumber, Channel, DisputeTransactionId, UTID, and Description. Returns a response indicating whether the cancellation was successful.

Adds one or more document references to an existing case in the core banking system using the provided case number. The service accepts channel information, case number, and a list of DMS document references, and forwards them to the BKM batch service for processing. This operation performs a state-changing action by attaching documents to the specified case.

Retrieves the list of dispute transactions. Accepts GetDisputeListRequest with parameters such as CardNumber, CardRefNumber, CaseNumber, CustomerNumber, DisputeTransactionId, EncryptedCardNumber, ShadowCardNumber, and UTID. Calls _bkmBatchService.GetDisputeList() and maps results to GetDisputeListResponse containing DisputeList with properties like CaseNumber, DisputeTransactionId, CustomerNumber, DisputeAmount, DisputeCurrencyCode, DisputeDate, DisputeReasonCode, MaskedCardNumber, MerchantName, TrnAmount, InsertUserId, TrnCurrencyCode, TrnDate, TrnStatusDescription, AuthorizationNumber, Mcc, SourceNetwork, and Utid.

Retrieves the list of dispute reason definitions. Calls _bkmBatchService.GetDisputeReasonDefList() and maps results to GetDisputeReasonDefResponse containing DisputeReasonDefinitions with properties DisputeReasonCode and DisputeReasonDescription.