Disputes and chargebacks
Open a dispute against a transaction, attach the evidence, and cancel a case that should not have been raised.
Operations
credit-digital-channels-integration
/credit/api/createDisputeCase
Creates a dispute case for unauthorized or incorrect transactions.
POST/credit/api/cancelDisputeCase
Cancels a dispute case.
POST/credit/api/addDocumentByCaseNumber
Attaches supporting documents to a dispute case.
POST/credit/api/getDisputeList
Retrieves list of dispute cases for a card or customer.
POST/credit/api/getDisputeReasonDefList
Retrieves available dispute reason definitions.
integration-corebanking-indoor
/Indoor/api/createDisputeCase
Creates a new dispute case for unauthorized or incorrect transactions.
POST/Indoor/api/cancelDisputeCase
Cancels an existing dispute case (e.g., if customer withdraws dispute or error is found).
POST/Indoor/api/addDocumentByCaseNumber
Attaches supporting documents to a dispute case.
POST/Indoor/api/getDisputeList
Queries dispute cases with flexible search criteria.
POST/Indoor/api/getDisputeReasonDefList
Retrieves list of valid dispute reason codes and descriptions.