Journey 02

Managing a card

Everything after launch: limits, customer self-service controls, lifecycle events, day-to-day money movement, billing and disputes.

Sections6Steps15Calls32

Where a live programme spends its time. This journey is split by operational function.

Limits

APIs
Credit DC
  1. Read limits

    Card-level and customer-level limits with current usage.

    availableLimitfor display and checks

  2. Change limits

    Raise within the product range, or decrease — optionally cascading to the customer limit and all main cards.

    changeLogIdfor audit

Controls & restrictions

APIs
Credit DC
  1. Read current controls

    Permission switches and channel operation limits per period.

    restrictionCodelist to render

  2. Update permissions

    Toggle switches, optionally with an end date — a travel window that reverts automatically.

    endDateauto-revert

Card lifecycle

APIs
Credit DC
  1. Status changes

    Block, close or reactivate with scheme reason codes; cascade rules between main and supplementary cards apply.

    newStatuswith affected cards

  2. Replace and renew

    Reissue for damage, loss or renewal — courier, branch, or instant stock.

    maskedCardNumberof the new card

  3. PIN and verification

    Change PINs and run partial-CVV step-up checks without moving full secrets.

    verifiedstep-up result

Transactions & history

APIs
Credit DC
  1. Post and quote payments

    Quote fees first, then post; codes drive statement narratives.

    utidthe transaction key

  2. Cash advance

    Quote the total cost, execute to the linked account, list what is still cancelable.

    authorizationCodefor the receipt

  3. History and detail

    Current period for home screens; the full read for statements-to-date; detail by utid.

    currentDebtreconciled

  4. Reversals

    Same-day reversal by utid; after the window closes, the dispute path takes over.

    reversedconfirmed

Statements & repayment

APIs
Credit DC
  1. Retrieve statements

    Headers per period, then line-item detail.

    minimumDue / dueDatefor repayment UI

  2. Take a payment

    Pay from a linked account; validate the target PAN first for pay-another-card.

    utidpayment reference

Disputes

APIs
Credit DC
  1. Open and evidence a case

    Present scheme reason codes, open against the utid, attach documents.

    caseIdtrack to resolution

  2. Track and manage

    List cases with status; withdraw at customer request.

    statusthrough resolution