Journey 02
Managing a card
Everything after launch: limits, customer self-service controls, lifecycle events, day-to-day money movement, billing and disputes.
Where a live programme spends its time. This journey is split by operational function.
Pick a section
The sections below are independent — open the one you are working on. The steps inside a section run in the order they are listed.
- 2 steps · 4 callsLimitsCard and customer limits within product ranges, with full audit trail.
- 2 steps · 4 callsControls & restrictionsCustomer self-service switches: e-commerce, international, contactless — permanent or time-boxed.
- 3 steps · 4 callsCard lifecycleStatus changes, replacement, PIN care and step-up verification through the card’s life.
- 4 steps · 10 callsTransactions & historyMoney movement and everything you can read back.
- 2 steps · 5 callsStatements & repaymentThe billing cycle: statements, minimum due, payments in — own card or pay-another-card.
- 2 steps · 5 callsDisputesChargeback handling aligned to scheme timelines (Mastercom, VROL, BKM).
Limits
- APIs
- Credit DC
- Capabilities
- Card and customer limits
Read limits
Card-level and customer-level limits with current usage.
- Credit DCgetCreditCardLimitTry
- Credit DCgetCustomerAvailableLimitTry
availableLimitfor display and checks
Change limits
Raise within the product range, or decrease — optionally cascading to the customer limit and all main cards.
- Credit DCchangeIndividualCardLimitTry
- Credit DCchangeCardLimitDecreaseTry
changeLogIdfor audit
Controls & restrictions
- APIs
- Credit DC
- Capabilities
- Permissions and restrictionsOperation limits
Read current controls
Permission switches and channel operation limits per period.
- Credit DCgetCardPermissionsTry
- Credit DCgetCardOperationLimitTry
- Credit DCgetCustomerOperationLimitTry
restrictionCodelist to render
Update permissions
Toggle switches, optionally with an end date — a travel window that reverts automatically.
- Credit DCsaveCardPermissionsTry
endDateauto-revert
Card lifecycle
- APIs
- Credit DC
- Capabilities
- Card lifecyclePIN and card security
Status changes
Block, close or reactivate with scheme reason codes; cascade rules between main and supplementary cards apply.
- Credit DCchangeCardStatusTry
newStatuswith affected cards
Replace and renew
Reissue for damage, loss or renewal — courier, branch, or instant stock.
- Credit DCreplaceCardTry
maskedCardNumberof the new card
PIN and verification
Change PINs and run partial-CVV step-up checks without moving full secrets.
- Credit DCchangeCardPinTry
- Credit DCverifyPartialCardVerificationValueTry
verifiedstep-up result
Transactions & history
- APIs
- Credit DC
- Capabilities
- TransactionsCash advance
Post and quote payments
Quote fees first, then post; codes drive statement narratives.
- Credit DCdoPaymentFeeInquiryTry
- Credit DCdoPaymentTransactionTry
utidthe transaction key
Cash advance
Quote the total cost, execute to the linked account, list what is still cancelable.
- Credit DCgetCashAdvanceInfoTry
- Credit DCdoCashAdvanceTry
- Credit DCgetCancelableCashAdvanceListTry
authorizationCodefor the receipt
History and detail
Current period for home screens; the full read for statements-to-date; detail by utid.
- Credit DCgetCreditCardCurrentTransactionListTry
- Credit DCgetCreditCardTransactionAllTry
- Credit DCgetCustomerTransactionDetailTry
currentDebtreconciled
Reversals
Same-day reversal by utid; after the window closes, the dispute path takes over.
- Credit DCreversePaymentTransactionTry
- Credit DCreverseCashAdvanceTry
reversedconfirmed
Statements & repayment
- APIs
- Credit DC
- Capabilities
- Statements and billingDebt payment
Retrieve statements
Headers per period, then line-item detail.
- Credit DCgetCardStatementListTry
- Credit DCgetCardStatementDetailTry
minimumDue / dueDatefor repayment UI
Take a payment
Pay from a linked account; validate the target PAN first for pay-another-card.
- Credit DCcheckCreditCardForDebtPaymentTry
- Credit DCdoCreditCardDebtPaymentTry
- Credit DCcancelCreditCardDebtPaymentTry
utidpayment reference
Disputes
- APIs
- Credit DC
- Capabilities
- Disputes and chargebacks
Open and evidence a case
Present scheme reason codes, open against the utid, attach documents.
- Credit DCgetDisputeReasonDefListTry
- Credit DCcreateDisputeCaseTry
- Credit DCaddDocumentByCaseNumberTry
caseIdtrack to resolution
Track and manage
List cases with status; withdraw at customer request.
- Credit DCgetDisputeListTry
- Credit DCcancelDisputeCaseTry
statusthrough resolution