Journeys
Pick by what you are doing today
The three journeys are not chapters and they are not sizes. Each cuts the platform on a different axis — product line, operational function, capability module — and most banks live in 02 from launch onwards. 13 sections, 39 steps in all; 7 steps reach something the platform does not expose yet, and they are marked where they occur.
01 · split by product line
Launching a new card
From an empty portfolio to live, transacting cards. Pick your product line — the platform pattern is the same: authenticate, configure, issue, activate, transact.
You do this once per product line.
Credit66 steps, 1 of them hit a gap
Debit44 steps
Prepaid55 steps, 2 of them hit a gap
02 · split by operational function
Managing a card
Everything after launch: limits, customer self-service controls, lifecycle events, day-to-day money movement, billing and disputes.
Where a live programme spends its time.
Limits22 steps
Controls & restrictions22 steps
Card lifecycle33 steps
Transactions & history44 steps
Statements & repayment22 steps
Disputes22 steps
03 · split by capability module
Enabling additional capabilities
Grow the program: installment propositions (EPP / IPP / BNPL), rewards, virtual cards and real-time events. Each capability switches on per product without re-platforming.
Switched on per product, as the programme grows.
EPP / IPP / BNPL — Credit44 steps
EPP / IPP / BNPL — Debit22 steps, 1 of them hit a gap
Rewards & loyalty22 steps, 2 of them hit a gap
Real-time events11 steps, 1 of them hit a gap
7 steps hit a gap
They call something the platform does not expose today: loading a prepaid balance, reward balances and movements, event subscription, and reading product parameters. Each is marked where it occurs, with the same mark on the step itself inside the journey.
A gap is an answer, not a defect — it tells you what to scope around before you commit. This portal does not state what its data cannot support.