IVR and call centre
The operations a call centre agent performs on a cardholder's behalf, and the IVR behind them.
No endpoint here is scoped to an agent or a call. The card operations an agent would use exist, but nothing carries agent identity, call reference or the authentication a call centre journey needs.
Operations
No operation is assigned to this capability. Where that is deliberate the state above says so; where it is not, it is a decision waiting to be made rather than a page waiting to fill itself.