Card status

What a status change is allowed to do

Operations across the credit, debit, prepaid and core banking services move a card between statuses, and each takes a status code and a reason code. Neither field is enumerated in any specification. This is the platform's own transition table: which reason may be set from which status, and which channels may set it.

A transition is identified by four values, not two: the status the card is in, the reason it is in that status, and then the status and reason being set. The same target reason can be reachable from one reason and refused from another, so a rule cannot be read off the status codes alone.

The five channel columns are the platform's, and four of them are a channel group in the Channels catalogue: Branch, CallCenter, Backoffice and System. A request's channel code belongs to one of those groups, and the group is what the transition is authorised against. The fifth, Digital, names no group in that catalogue — it is published here as the export writes it and is not joined to a channel code.

Rules marked inactive carry VALID_FLAG = 0 on the rule itself, which is a separate switch from the channel columns: one of the two inactive rules still has four of its five channels set, so the channel columns alone do not say whether a rule is live. They are listed rather than hidden so that a refusal can be told apart from a transition that was never modelled. A few reason codes carry no description in the reason master, and are shown as the gaps they are.

Statuses

Code	Status	Valid	Financial txn	Reissue card	Reissue changes PAN	Updates supplementary	Blocked
A	Valid	yes	yes	yes	no	no	no
B	Pending	yes	no	yes	no	no	no
C	Stolen	no	no	yes	yes	no	no
D	Cancelled by Bank	no	no	no	no	yes	no
F	Fraud	no	no	yes	yes	no	no
G	Temporarily Blocked	yes	no	yes	no	no	no
I	Cancelled	no	no	no	no	yes	no
L	Lost	no	no	yes	yes	no	no
M	Cancelled by Customer	no	no	no	no	yes	no
T	Corporate Dummy	no	no	no	no	no	no

Transitions

A channel column is the group a request’s channel code belongs to — Channels lists the codes. Rules that are inactive in the platform are marked.

AValid45 transitions

AA Active

From reason	Sets	Branch	Call center	Back office	System	Digital
AAActive	A · AAA — Valid — Active	yes	yes	yes	yes	yes
AAActive	C · CKC — Stolen — Stolen	yes	yes	no	no	yes
AAActive	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	yes	no	no
AAActive	D · HKD — Cancelled by Bank — Cancellation Due to Incorrect Card Renewal	yes	yes	yes	yes	no
AAActive	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	yes	no	no
AAActive	D · KKD — Cancelled by Bank — Irregular Use	yes	no	no	yes	yes
AAActive	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
AAActive	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
AAActive	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	yes	yes	yes	no	no
AAActive	D · YID — Cancelled by Bank — Cancelled - Inactive/Never Activated, Will Not Be Renewed	no	no	yes	no	no
AAActive	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	no	no	yes	no
AAActive	F · FRF — Fraud — Fraud	yes	yes	yes	yes	yes
AAActive	G · AKG — Temporarily Blocked — Temporarily Retained in ATM After Transaction	yes	yes	no	yes	no
AAActive	G · EKG — Temporarily Blocked — Temporarily Retained in ATM - Seizure Message	yes	yes	no	yes	no
AAActive	G · GKG — Temporarily Blocked — Temporarily Blocked	yes	yes	yes	yes	yes
AAActive	G · GYG — Temporarily Blocked — Temporary Risk Monitoring	yes	yes	no	yes	no
AAActive	G · HSG — Temporarily Blocked — Temporarily Blocked - Incorrect PIN	no	yes	no	yes	no
AAActive	G · MGG — Temporarily Blocked — Temporarily Blocked at Customer Request	yes	yes	yes	yes	no
AAActive	G · SKG — Temporarily Blocked — Temporarily Retained in ATM Due to PIN Error	yes	yes	no	yes	no
AAActive	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
AAActive	I · FYI — Cancelled — Renewed with Different Card Number	yes	yes	no	yes	no
AAActive	I · PDI — Cancelled — Returned by Post Office	no	no	no	yes	no
AAActive	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
AAActive	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
AAActive	I · YNI — Cancelled — Cancelled - Renewal	yes	yes	no	yes	no
AAActive	L · LLL — Lost — Lost	yes	yes	yes	no	yes
AAActive	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
AAActive	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
AAActive	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
AAActive	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
AAActive	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	yes	yes	no	yes	no
AAActive	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
AAActive	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	yes	yes	no	yes	no
AAActive	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
AAActive	M · KIM — Cancelled by Customer — Returned by Courier	no	no	no	yes	no
AAActive	M · KSM — Cancelled by Customer — Returned Due to Courier Complaint	yes	yes	no	no	no
AAActive	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
AAActive	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
AAActive	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
AAActive	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
AAActive	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
AAActive	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
AAActive	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
AAActive	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
AAActive	M · UMM — Cancelled by Customer — Unreachable Customers	yes	yes	no	no	no

BPending54 transitions

BB Pending - EmbossingBK Pending - Inactive

From reason	Sets	Branch	Call center	Back office	System	Digital
BBPending - Embossing	A · AAA — Valid — Active	yes	yes	yes	yes	yes
BKPending - Inactive	A · AAA — Valid — Active	yes	no	yes	yes	no
BBPending - Embossing	B · BKB — Pending — Pending - Inactive	no	no	yes	yes	no
BKPending - Inactive	C · CKC — Stolen — Stolen	yes	yes	no	no	yes
BKPending - Inactive	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	yes	no	no
BKPending - Inactive	D · HKD — Cancelled by Bank — Cancellation Due to Incorrect Card Renewal	yes	yes	yes	yes	no
BKPending - Inactive	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	yes	no	no
BKPending - Inactive	D · KKD — Cancelled by Bank — Irregular Use	yes	no	no	yes	yes
BBPending - Embossing	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
BI~Cancelled - Pending (aslinda I altinda)	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
BKPending - Inactive	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
BBPending - Embossing	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
BKPending - Inactive	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
BBPending - Embossing	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	yes	yes	yes	yes	no
BKPending - Inactive	D · YID — Cancelled by Bank — Cancelled - Inactive/Never Activated, Will Not Be Renewed	no	no	yes	no	no
BKPending - Inactive	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	no	no	yes	no
BBPending - Embossing	F · FRF — Fraud — Fraud	no	no	yes	yes	no
BKPending - Inactive	F · FRF — Fraud — Fraud	no	no	yes	no	yes
BKPending - Inactive	G · AKG — Temporarily Blocked — Temporarily Retained in ATM After Transaction	yes	yes	no	yes	no
BKPending - Inactive	G · EKG — Temporarily Blocked — Temporarily Retained in ATM - Seizure Message	yes	yes	no	yes	no
BKPending - Inactive	G · GKG — Temporarily Blocked — Temporarily Blocked	yes	yes	yes	no	yes
BKPending - Inactive	G · HSG — Temporarily Blocked — Temporarily Blocked - Incorrect PIN	no	no	no	yes	no
BKPending - Inactive	G · SKG — Temporarily Blocked — Temporarily Retained in ATM Due to PIN Error	yes	yes	no	yes	no
BBPending - Embossing	I · BII — Cancelled — Cancelled - Pending	yes	yes	yes	no	no
BBPending - Embossing	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
BKPending - Inactive	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
BBPending - Embossing	I · FYI — Cancelled — Renewed with Different Card Number	yes	yes	no	yes	no
BKPending - Inactive	I · FYI — Cancelled — Renewed with Different Card Number	yes	yes	no	yes	no
BKPending - Inactive	I · PDI — Cancelled — Returned by Post Office	no	no	no	yes	no
BKPending - Inactive	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
BKPending - Inactive	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
BBPending - Embossing	I · YNI — Cancelled — Cancelled - Renewal	yes	yes	no	yes	no
BKPending - Inactive	I · YNI — Cancelled — Cancelled - Renewal	yes	yes	no	yes	no
BBPending - Embossing	L · LLL — Lost — Lost	yes	yes	yes	yes	yes
BKPending - Inactive	L · LLL — Lost — Lost	yes	yes	no	no	yes
BKPending - Inactive	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
BKPending - Inactive	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
BKPending - Inactive	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
BKPending - Inactive	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
BKPending - Inactive	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	yes	yes	no	yes	no
BKPending - Inactive	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
BKPending - Inactive	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	yes	yes	no	yes	no
BKPending - Inactive	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
BKPending - Inactive	M · KIM — Cancelled by Customer — Returned by Courier	no	no	no	yes	no
BKPending - Inactive	M · KSM — Cancelled by Customer — Returned Due to Courier Complaint	yes	yes	no	no	no
BKPending - Inactive	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
BKPending - Inactive	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
BKPending - Inactive	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
BKPending - Inactive	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
BKPending - Inactive	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
BKPending - Inactive	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
BKPending - Inactive	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
BKPending - Inactive	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
BKPending - Inactive	M · UMM — Cancelled by Customer — Unreachable Customers	yes	yes	no	no	no

CStolen5 transitions

CK Stolen

From reason	Sets	Branch	Call center	Back office	System	Digital
CKStolen	A · AAA — Valid — Active	yes	yes	yes	yes	no
CKStolen	B · BBB — Pending — Pending - Embossinginactive	yes	yes	no	yes	yes
CKStolen	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
OG~Cancelled Due to Payment Difficulty (aslinda M altinda)	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
CKStolen	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes

DCancelled by Bank12 transitions

BA Customer Relationship TerminatedCV ConversionHK Cancellation Due to Incorrect Card RenewalKB Cancelled Due to Credit DebtKK Irregular UseKT Transferred to Legal Follow-upRM Cancelled Due to Branch Risk AssessmentTS Cancelled Due to Technical IssueYI Cancelled - Inactive/Never Activated, Will Not Be RenewedYT Cancelled Due to Legal Proceedings

From reason	Sets	Branch	Call center	Back office	System	Digital
YICancelled - Inactive/Never Activated, Will Not Be Renewed	B · BKB — Pending — Pending - Inactiveinactive	no	no	no	no	no
BACustomer Relationship Terminated	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
BRno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
CVConversion	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
HKCancellation Due to Incorrect Card Renewal	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
IIno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KBCancelled Due to Credit Debt	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KKIrregular Use	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
RMCancelled Due to Branch Risk Assessment	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
TSCancelled Due to Technical Issue	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
YICancelled - Inactive/Never Activated, Will Not Be Renewed	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
YTCancelled Due to Legal Proceedings	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no

FFraud2 transitions

FR Fraud

From reason	Sets	Branch	Call center	Back office	System	Digital
FRFraud	A · AAA — Valid — Active	no	no	no	no	yes
FRFraud	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no

GTemporarily Blocked187 transitions

AK Temporarily Retained in ATM After TransactionEK Temporarily Retained in ATM - Seizure MessageFG Temporarily Blocked - FraudGK Temporarily BlockedGY Temporary Risk MonitoringHS Temporarily Blocked - Incorrect PINMG Temporarily Blocked at Customer RequestSK Temporarily Retained in ATM Due to PIN Error

From reason	Sets	Branch	Call center	Back office	System	Digital
AKTemporarily Retained in ATM After Transaction	A · AAA — Valid — Active	yes	yes	no	yes	no
EKTemporarily Retained in ATM - Seizure Message	A · AAA — Valid — Active	yes	yes	no	yes	no
GKTemporarily Blocked	A · AAA — Valid — Active	yes	no	yes	yes	yes
GYTemporary Risk Monitoring	A · AAA — Valid — Active	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	A · AAA — Valid — Active	no	yes	yes	yes	no
MGTemporarily Blocked at Customer Request	A · AAA — Valid — Active	yes	yes	yes	yes	yes
SKTemporarily Retained in ATM Due to PIN Error	A · AAA — Valid — Active	yes	yes	no	yes	no
GKTemporarily Blocked	C · CKC — Stolen — Stolen	yes	yes	no	no	yes
GYTemporary Risk Monitoring	C · CKC — Stolen — Stolen	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	C · CKC — Stolen — Stolen	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	C · CKC — Stolen — Stolen	yes	yes	no	no	yes
GKTemporarily Blocked	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	yes	no	no
GYTemporary Risk Monitoring	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	yes	no	no
GKTemporarily Blocked	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	yes	no	no
GYTemporary Risk Monitoring	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	yes	no	no
GKTemporarily Blocked	D · KKD — Cancelled by Bank — Irregular Use	yes	no	no	yes	yes
GYTemporary Risk Monitoring	D · KKD — Cancelled by Bank — Irregular Use	yes	no	no	yes	yes
AKTemporarily Retained in ATM After Transaction	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
EKTemporarily Retained in ATM - Seizure Message	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
GKTemporarily Blocked	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
GYTemporary Risk Monitoring	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
HSTemporarily Blocked - Incorrect PIN	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
MGTemporarily Blocked at Customer Request	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
SKTemporarily Retained in ATM Due to PIN Error	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
AKTemporarily Retained in ATM After Transaction	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
EKTemporarily Retained in ATM - Seizure Message	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
FGTemporarily Blocked - Fraud	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
GKTemporarily Blocked	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
GYTemporary Risk Monitoring	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
HSTemporarily Blocked - Incorrect PIN	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
MGTemporarily Blocked at Customer Request	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
SKTemporarily Retained in ATM Due to PIN Error	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
GKTemporarily Blocked	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	yes	yes	yes	no	no
GYTemporary Risk Monitoring	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	yes	yes	yes	no	no
GKTemporarily Blocked	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	no	no	yes	no
GYTemporary Risk Monitoring	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	no	no	yes	no
HSTemporarily Blocked - Incorrect PIN	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	no	no	yes	no
GKTemporarily Blocked	F · FRF — Fraud — Fraud	no	no	no	no	yes
GYTemporary Risk Monitoring	F · FRF — Fraud — Fraud	no	no	no	no	yes
HSTemporarily Blocked - Incorrect PIN	F · FRF — Fraud — Fraud	no	no	no	no	yes
MGTemporarily Blocked at Customer Request	F · FRF — Fraud — Fraud	no	no	no	no	yes
MGTemporarily Blocked at Customer Request	G · AKG — Temporarily Blocked — Temporarily Retained in ATM After Transaction	yes	yes	no	yes	no
MGTemporarily Blocked at Customer Request	G · EKG — Temporarily Blocked — Temporarily Retained in ATM - Seizure Message	yes	yes	no	yes	no
AKTemporarily Retained in ATM After Transaction	G · GKG — Temporarily Blocked — Temporarily Blocked	yes	no	no	no	no
EKTemporarily Retained in ATM - Seizure Message	G · GKG — Temporarily Blocked — Temporarily Blocked	yes	no	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	G · GKG — Temporarily Blocked — Temporarily Blocked	yes	no	no	no	no
MGTemporarily Blocked at Customer Request	G · SKG — Temporarily Blocked — Temporarily Retained in ATM Due to PIN Error	yes	yes	no	yes	no
AKTemporarily Retained in ATM After Transaction	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
EKTemporarily Retained in ATM - Seizure Message	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
FGTemporarily Blocked - Fraud	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
GKTemporarily Blocked	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
GYTemporary Risk Monitoring	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
HSTemporarily Blocked - Incorrect PIN	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
MGTemporarily Blocked at Customer Request	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
SKTemporarily Retained in ATM Due to PIN Error	I · EII — Cancelled — Cancelled due to Main Card Cancellation	yes	no	no	yes	yes
GKTemporarily Blocked	I · FYI — Cancelled — Renewed with Different Card Number	yes	yes	no	yes	no
MGTemporarily Blocked at Customer Request	I · FYI — Cancelled — Renewed with Different Card Number	yes	yes	no	yes	no
AKTemporarily Retained in ATM After Transaction	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
EKTemporarily Retained in ATM - Seizure Message	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
GKTemporarily Blocked	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
GYTemporary Risk Monitoring	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
HSTemporarily Blocked - Incorrect PIN	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
SKTemporarily Retained in ATM Due to PIN Error	I · VDI — Cancelled — Cancelled - Expired Card	no	no	no	yes	no
AKTemporarily Retained in ATM After Transaction	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
EKTemporarily Retained in ATM - Seizure Message	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
GKTemporarily Blocked	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
GYTemporary Risk Monitoring	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
HSTemporarily Blocked - Incorrect PIN	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
SKTemporarily Retained in ATM Due to PIN Error	I · VFI — Cancelled — Cancelled - Deceased	yes	yes	no	yes	no
GKTemporarily Blocked	I · YNI — Cancelled — Cancelled - Renewal	yes	yes	no	yes	no
MGTemporarily Blocked at Customer Request	I · YNI — Cancelled — Cancelled - Renewal	yes	yes	no	yes	no
GKTemporarily Blocked	L · LLL — Lost — Lost	yes	yes	no	no	yes
GYTemporary Risk Monitoring	L · LLL — Lost — Lost	yes	yes	no	no	yes
HSTemporarily Blocked - Incorrect PIN	L · LLL — Lost — Lost	yes	yes	yes	no	yes
MGTemporarily Blocked at Customer Request	L · LLL — Lost — Lost	yes	yes	no	no	yes
AKTemporarily Retained in ATM After Transaction	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
GKTemporarily Blocked	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · AIM — Cancelled by Customer — Supplementary Card Cancelled by Primary Cardholder	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
GKTemporarily Blocked	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
GKTemporarily Blocked	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
GKTemporarily Blocked	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · DIM — Cancelled by Customer — Does Not Want to Use Debit Card	yes	yes	no	no	no
GKTemporarily Blocked	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	no	no	no	yes	no
GYTemporary Risk Monitoring	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	no	no	no	yes	no
HSTemporarily Blocked - Incorrect PIN	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	no	no	no	yes	no
MGTemporarily Blocked at Customer Request	M · DKM — Cancelled by Customer — Physical Card Cancelled Due to Digital Card Request	no	no	no	yes	no
AKTemporarily Retained in ATM After Transaction	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
GKTemporarily Blocked	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · FBM — Cancelled by Customer — Uses Another Bank's Debit Card	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
EKTemporarily Retained in ATM - Seizure Message	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
GKTemporarily Blocked	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
GYTemporary Risk Monitoring	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
HSTemporarily Blocked - Incorrect PIN	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
MGTemporarily Blocked at Customer Request	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
SKTemporarily Retained in ATM Due to PIN Error	M · FKM — Cancelled by Customer — Digital Card Cancelled Due to Physical Card Request	no	no	no	yes	no
AKTemporarily Retained in ATM After Transaction	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
GKTemporarily Blocked	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · IAM — Cancelled by Customer — Cancelled Due to Leaving Employment	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
GKTemporarily Blocked	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
GKTemporarily Blocked	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
GKTemporarily Blocked	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
GKTemporarily Blocked	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · OBM — Cancelled by Customer — Uses Another Bank's Credit Card	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
GKTemporarily Blocked	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
GKTemporarily Blocked	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
GKTemporarily Blocked	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
AKTemporarily Retained in ATM After Transaction	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
EKTemporarily Retained in ATM - Seizure Message	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
GKTemporarily Blocked	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
GYTemporary Risk Monitoring	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
HSTemporarily Blocked - Incorrect PIN	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
MGTemporarily Blocked at Customer Request	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no
SKTemporarily Retained in ATM Due to PIN Error	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no

ICancelled8 transitions

BI Cancelled - PendingCN Cancelled By Bank for Data MigrationEI Cancelled due to Main Card CancellationFY Renewed with Different Card NumberMA Cancelled - Due to Main Account CancellationPD Returned by Post OfficeSC Cancelled - Branch Stock OutflowVD Cancelled - Expired CardVF Cancelled - DeceasedYN Cancelled - Renewal

From reason	Sets	Branch	Call center	Back office	System	Digital
BICancelled - Pending	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
CNCancelled By Bank for Data Migration	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	no	no	no	yes	no
FYRenewed with Different Card Number	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
PDReturned by Post Office	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
SCCancelled - Branch Stock Outflow	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
VDCancelled - Expired Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
VFCancelled - Deceased	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
YNCancelled - Renewal	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no

LLost4 transitions

LL Lost

From reason	Sets	Branch	Call center	Back office	System	Digital
FLno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
LLLost	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
SLno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
LLLost	I · BII — Cancelled — Cancelled - Pending	yes	yes	yes	yes	yes

MCancelled by Customer21 transitions

AI Supplementary Card Cancelled by Primary CardholderBS Cancelled Due to Service Experience IssuesCS Cancelled Due to Call Center ComplaintDI Does Not Want to Use Debit CardDK Physical Card Cancelled Due to Digital Card RequestFB Uses Another Bank's Debit CardFK Digital Card Cancelled Due to Physical Card RequestIA Cancelled Due to Leaving EmploymentKI Returned by CourierKS Returned Due to Courier ComplaintKU Cancelled Due to Card FeeKV Does Not Want to Use Credit CardLY Cancelled Due to Insufficient LimitOB Uses Another Bank's Credit CardOG Cancelled Due to Payment DifficultyPO Cancelled Due to Insufficient Loyalty ProgramsSI Virtual Card CancelledSS Cancelled Due to Branch Complaint/DissatisfactionTY Cancelled Due to Insufficient InstallmentsUM Unreachable Customers

From reason	Sets	Branch	Call center	Back office	System	Digital
AISupplementary Card Cancelled by Primary Cardholder	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
BSCancelled Due to Service Experience Issues	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
CSCancelled Due to Call Center Complaint	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
DIDoes Not Want to Use Debit Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
DKPhysical Card Cancelled Due to Digital Card Request	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
FBUses Another Bank's Debit Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
FKDigital Card Cancelled Due to Physical Card Request	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
IACancelled Due to Leaving Employment	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KIReturned by Courier	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KSReturned Due to Courier Complaint	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KUCancelled Due to Card Fee	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
KVDoes Not Want to Use Credit Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
LYCancelled Due to Insufficient Limit	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
MIno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
OBUses Another Bank's Credit Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
OGCancelled Due to Payment Difficulty	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
POCancelled Due to Insufficient Loyalty Programs	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
SSCancelled Due to Branch Complaint/Dissatisfaction	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
TYCancelled Due to Insufficient Installments	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
UMUnreachable Customers	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no
UNno description in the reason master	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	no	no	yes	no

TCorporate Dummy21 transitions

DB Commercial Main Card

From reason	Sets	Branch	Call center	Back office	System	Digital
DBCommercial Main Card	C · CKC — Stolen — Stolen	yes	yes	no	no	no
DBCommercial Main Card	D · BAD — Cancelled by Bank — Customer Relationship Terminated	yes	yes	no	no	no
DBCommercial Main Card	D · HKD — Cancelled by Bank — Cancellation Due to Incorrect Card Renewal	no	no	yes	no	no
DBCommercial Main Card	D · KBD — Cancelled by Bank — Cancelled Due to Credit Debt	yes	yes	no	no	no
DBCommercial Main Card	D · KKD — Cancelled by Bank — Irregular Use	yes	yes	no	no	no
DBCommercial Main Card	D · KTD — Cancelled by Bank — Transferred to Legal Follow-up	yes	yes	no	yes	no
DBCommercial Main Card	D · RMD — Cancelled by Bank — Cancelled Due to Branch Risk Assessment	yes	no	no	yes	yes
DBCommercial Main Card	D · TSD — Cancelled by Bank — Cancelled Due to Technical Issue	no	no	yes	no	no
DBCommercial Main Card	D · YTD — Cancelled by Bank — Cancelled Due to Legal Proceedings	yes	yes	no	no	no
DBCommercial Main Card	G · EKG — Temporarily Blocked — Temporarily Retained in ATM - Seizure Message	no	no	no	yes	no
DBCommercial Main Card	G · GYG — Temporarily Blocked — Temporary Risk Monitoring	yes	yes	no	no	no
DBCommercial Main Card	I · PDI — Cancelled — Returned by Post Office	no	no	no	yes	no
DBCommercial Main Card	M · BSM — Cancelled by Customer — Cancelled Due to Service Experience Issues	yes	yes	no	no	no
DBCommercial Main Card	M · CSM — Cancelled by Customer — Cancelled Due to Call Center Complaint	yes	yes	no	no	no
DBCommercial Main Card	M · KUM — Cancelled by Customer — Cancelled Due to Card Fee	yes	yes	no	no	no
DBCommercial Main Card	M · KVM — Cancelled by Customer — Does Not Want to Use Credit Card	yes	yes	no	no	no
DBCommercial Main Card	M · LYM — Cancelled by Customer — Cancelled Due to Insufficient Limit	yes	yes	no	no	no
DBCommercial Main Card	M · OGM — Cancelled by Customer — Cancelled Due to Payment Difficulty	yes	yes	no	no	no
DBCommercial Main Card	M · POM — Cancelled by Customer — Cancelled Due to Insufficient Loyalty Programs	yes	yes	no	no	no
DBCommercial Main Card	M · SSM — Cancelled by Customer — Cancelled Due to Branch Complaint/Dissatisfaction	yes	yes	no	no	no
DBCommercial Main Card	M · TYM — Cancelled by Customer — Cancelled Due to Insufficient Installments	yes	yes	no	no	no